Quality, what matters to you?

What do you think we need to measure next year in terms of quality?

When we are looking at quality, we judge ourselves against three standards:

  1. Patient Safety - do we provide safe care and reduce any risks associated with treatment as far as possible?
  2. Clinical Effectiveness - does the care or treatment we provide succeed in making patients feel better?
  3. Patient Experience - What is it like being one of our patients? Are our staff friendly, caring and respectful? Is someone there to help you when you need it? Is the service efficient and the ward or waiting room pleasant?

We need your help in identifying what is important, so we can prioritise our improvements based on your feedback.

Your views

If you would like to submit comments about the quality of our services and what makes a high quality service you can complete the form below. Thank you for your views.